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Organization & Environment
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Toward a systemic crisis management strategy: learning from the best examples in the US, Canada and France

Thierry C. Pauchant

Ecole des Hautes Etudes Commerciales (HEC), University of Montreal, 5255 Decelles Ave., Montreal, Quebec H3T 1V6, Canada

Ian I. Mitroff

Center for Crisis Management, Graduate School of Business, University of Southern California, Los Angeles, CA 90089-1421, USA

Patrick Lagadec

Laboratoire d'Econometrie, Ecole Polytechnique, 1 rue Descartes, 75005 Paris, France

Pauchant, T.C., Mitroff, I.I. and Lagadec, P., 1991. Toward a systemic crisis management strat egy : learning from the best examples in the US, Canada and France. Industrial Crisis Quarterly, 5: 209-232.

While managing industrial crises has become a pressing necessity, many man agers have not yet developed a substantive effort in the area and/or still focus only on the reactive and technological sides of crisis management. Based on 350 confidential interviews conducted during the last five years in American, Canadian and French firms, we discuss in this article some of the most inno vative efforts that managers who have embraced a systemic perspective have implemented in their organizations. We hope that these suggestions will assist managers in undertaking a more systemic crisis management strategy in their organizations in the future.

Organization & Environment, Vol. 5, No. 3, 209-232 (1991)
DOI: 10.1177/108602669100500303
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